FAQs

Shipping & Order Timescales

What is your order turnaround time?

We will aim get your badge order to you within 7 working days from artwork approval. Please see below for Express Shipping options!

Can I pay for Express Delivery?

Yes you can! If you need your order quicker than our standard 7 working day turnaround time, then you can pay £80 to have it shipped just 3 working days from artwork approval. Please select this option at the checkout.

Do you ship internationally and how long will this take?

Yes! We ship internationally using DHL. Delivery times will vary by location, so please check: https://www.dhl.com/gb-en/ecommerce/uk/international-parcel-delivery/location-list.html for approximate timeframes.

What can I do if the date that I need my badges by changes after I’ve placed my order?

Just contact us and we’ll be happy to help in any way that we can 😊BadgeWave@soabar.co.uk

Badge Design

What size badges will fit through my printer?

Typically, our on-site printers will accept any badge width up to a 4” wide. The most common size for an event badge is 4” x 12”, which folds to 4” x 6” double sided.

What are the artwork requirements for when I submit my design?

You can view our artwork requirements on the downloadable, editable templates on each product page.

Will you be able to design a badge for me?

Yes this is possible! We would just need a good understanding of your event, your branding guidelines, what is required to be printed on the badge and the logo(s) that you wish to feature. Email us at: BadgeWave@soabar.co.uk

Will you check my artwork before printing for errors?

Yes of course! We check the artwork attached to each order thoroughly and send you a final digital proof for approval before printing.

Do I need a double sided or single sided badge for my event?

This completely depends on your preference and event. Typically, a double-sided badge is the most popular. This is because as it allows more space for information such as your event’s agenda, Wi-Fi codes and further promotion.

What’s the difference between card and adhesive badges?

Our card badge stock folds and clips together on your lanyard or alternatively can be placed into a clear badge holder that is clipped to your lanyard. The adhesive badges stick together to create the appearance of a single, thicker badge.

Company Partnerships

How does BadgeWave work with Cvent In a Box/ On Arrival?

We supply the fully bespoke, approved printed badge stocks for use with the Cvent On Arrival /Event in a Box setups.

I only need a small quantity of badges for my event. Will you still print them?

Yes wherever possible, as our minimum order quantity is 250 badges. This allows for some setup and testing, alongside those last minute registrations on event day.

I’d like to set up a regular order instead of ordering through the website every time I need my badges. Can I do this?

Yes, this is possible! Please get in touch with your requirements (BadgeWave@soabar.co.uk) and we’d be happy to set this up for you.

Printers

What printer do I need for my event?

This will depend on what you want to print onto your badges on the day of your event. Our thermal tickets are designed to be printed on the Zebra range of printers, namely the ZD621 and GK420D. These printers will print your data and text in a single colour. Our Inkjet tickets are designed to be printed on the Epson C3500 and C4000 range of printers, which both allow for full-colour on the day printing.

What’s the difference between Inkjet and Direct Thermal?

Direct thermal technology uses a heat-sensitive coating to create clear, high-quality text or images from a single-colour printer, offering a simple and efficient printing solution without the need for ink or toner. Our Inkjet material is specially coated to allow a CMYK print process in full colour.

Are the labels that you provide compatible with the printers?

Yes, all of our materials are fully compatible and tested to work with the Zebra and Epson printers.

I need to order supplies (e.g. Epson ink cartridges) for my printer, how do I do this?

Please visit the Consumables page on our website, where you can add ink cartridges and maintenance packages into your basket for checkout.