Returns and Refunds Policy: Badge Wave
Because our event badges are custom manufactured to your specific requirements (including names, branding, and event details), they are bespoke items. Once an order has been printed, these items cannot be resold or repurposed. Our returns and refunds policy is as follows:
Custom Order Cancellations
- Pre-Production: You may cancel your order at any time prior to artwork approval. A full refund will be issued, minus any administrative or design fees already incurred. We will notify you of these upon cancellation.
- Post-Approval: Once your artwork is approved and the printing process has commenced, the order is considered bespoke and cannot be cancelled or refunded.
Returns & Refunds
Due to the fully customised nature of our products, we do not accept returns for refunds unless the products are deemed faulty or do not match the approved artwork.
- Reporting Issues: If you believe your order is faulty, damaged, or contains errors, you must notify Badge Wave in writing within 48 hours of receipt.
- Proof of Issue: To assist us in resolving the matter quickly, please provide photographic evidence of the error or damage alongside your order number.
- Resolution: If we determine that the fault lies with our production or printing process, we will prioritise a replacement order at no additional cost to you. If a replacement is not feasible, we will issue a refund for the affected items.
Exclusions
We are unable to provide refunds or replacements in the following circumstances:
- Errors in artwork or spelling that were present in the final approved proof. Please see Section 4 for more information.
- Issues arising from incorrect delivery information provided by the customer.
- Minor variations in colour that may occur due to the digital printing process (screen representation versus physical print).
Artwork Approval Disclaimer
By providing final approval on your artwork proof, you are confirming that all information, including spelling, dates, branding, logos, and layout, is accurate and final.
Please note the following terms regarding your approval:
- Final Verification: It is the customer's responsibility to thoroughly review the digital proof for any errors. Once approval is submitted, the order is sent directly to production.
- Liability: BW cannot be held liable for any errors (such as typographical mistakes or incorrect information) that were present on the approved proof and subsequently printed on the final badges.
- Reprint Policy: If an order requires reprinting due to errors found after the customer has approved the proof, the cost of the reprint and any associated shipping fees will be the responsibility of the customer.
- Color Accuracy: While we strive to match colors as closely as possible, please be aware that the colors displayed on your screen may differ slightly from the final printed output due to variations in monitor settings and the nature of the printing process.
By clicking "Approve" on your artwork proof, you acknowledge that you have reviewed all details and agree to these terms.
Consumer Rights
In the UK, under the Consumer Contracts Regulations, the "right to cancel" (often known as the 14-day cooling-off period) does not apply to goods that are made to the consumer's specifications or are personalised. By placing an order with Badge Wave, you acknowledge that your event badges fall under this category of bespoke goods.
Need Assistance?
If you have concerns about an order or believe there is a quality issue, please contact our team immediately:
Email: hello@badgewave.co.uk
Phone: +44 (0)116 2847000
Office Hours: Monday – Friday, 8.30am – 4.30pm